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Customer Service

  • Shipping & Delivery

    Deliver to Australian domestic addresses only, no international shipping.
    All shipping options are for mainland Australia & Tasmania only. Postage to External Territories (offshore islands) is by quote only.
    Small parcel: 1-5 business days to most areas by AU POST eParcel service.
    Oversize parcel: 1-5 business days to most areas by various couriers, contact us with your post code to get quote.
    1-2 Days Express Delivery (By quote): 1-2 business day to most areas by AU POST or couriers.
    Customers can pick up from our warehouse:
    Unit 20, 6 Gladstone Road, Castle Hill NSW 2154, Mon – Fri, 9:00 to 17:00
    Customers can arrange courier to pick up from our warehouse after booking with us.

  • Privacy & Security

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
    Internal record keeping.
    We may use the information to improve our products and services.
    We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

  • Returns & Replacements

    Definition of 30 days: the date starts from when your order is dispatched from our warehouse.
    If you exercise your rights under the 30-day Money Back Guarantee, you:

    • (a) must notify us in writing of the exercise of your rights under the 30-day Money Back Guarantee within thirty (30) days of the item or product being delivered to you;
    • (b) must provide us with proof of purchase;
    • (c) must return the item or product to us in its brand new condition and in its original packaging;
    • (d) are not entitled to make any claim for the breach of any warranty.
  • Ordering

    You can find your current order information from your shopping cart or order history by logging to your account, and view order history.

  • Payment, Pricing & Promotions

    We accepts Visa, MasterCard, PayPal, Bank transfer, Afterpay and ZipMoney through secure payments portal. Through using our payment portal operated by eWAY, you benefit from extremely high levels of security.

  • Viewing Orders

    Please make sure all your order detail is accurate before you process to payment. Any mistakes made by customers won't be covered by us, but you can also contact ASAP.

  • Updating Account Information

    You can login to your account and edit your account information. if you have any questions, please contact by email or phone.